Week 7 Lectures: Practice, Process, and Change is Pain

This week's lectures largely derive from Mike Grieves' book Virtually Perfect, and discusses how people and cultures react to change. (In a word... not well.)


Video 1: Key take aways: Change is painful, the Status Quo seems efficient, and cultures perceive innovations as a threat




Video 2: Key take aways: Describes Processes (what we do) and Practices (what we're trying to accomplish). Processes are valuable in scaling up to large markets, but they are resistant to change, and therefore innovation.




Video 3: There may be hidden cultural practices which supersede the organization's processes, sometimes to its detriment. Also covers an HBR article about mining the "digital exhaust" found in an IT system to see who is talking to whom, to recognize both influencers and dysfunction.



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